Jannettas Gelateria in St Andrews, and a number of other local businesses, are vying for world-class customer service status.
Five Jannettas staff underwent the first of two WorldHost training sessions with Fife Council today (Wednesday 2 December 2015), a well-established customer service initiative, especially tailored to support tourism businesses in Fife. The Manageress from their sister business, Burns Sweetie Shop also took part, as did staff from the Museum of University of St Andrews (MUSA), The Old Manor Hotel, The Rings, Cluny Clays and Christopher Trotter.
The scheme has been designed not only to help raise the overall quality, knowledge and skills of those working within the industry, but will also contribute towards Fife’s ambition to become a WorldHost Recognised Destination.
Jannettas staff undergoing the training range from Gelateria and Gelatorium assistants to Supervisors, with a number of younger staff having also been trained during the Summer.
Owen Hazel, Co-Owner said, “We are really excited to be offering this pioneering training to our staff as we recognise the need for continuous improvement and refreshment of the service we provide to the thousands of visitors who come through our doors each year. As we work towards this status, we see it very much as a ‘must-have’ badge, something that all businesses should be striving for to ensure that our customer service is renowned across the globe.”
Funded by Skills Development Scotland, the first training session took place today, followed by a second in January when a further six members of the Jannettas team will undertake the training.
Jannettas should gain countless business benefits but the training also aims to motivate staff, empowering them to deliver high quality and consistent customer service to all of their customers, improve communication between staff and encourage them to support the growth and improvement of the business and the local visitor economy.
Drew Shedden, Chair of Fife WorldHost Steering Group commented, “The Fife WorldHost Steering Group is keen to ensure that local businesses have the tools to succeed in a very competitive market place, and is delivering a programme of WorldHost training across the region.
“Excellence in customer care is a hugely powerful tool for any employee and it’s no surprise that successful businesses all have a very positive and outgoing attitude in this area. The WorldHost programme is a short, sharp reminder to all those people you have facing your customers on a daily basis.
“And, depending on how many employees you sign up, your whole business and even the area your business is in can achieve WorldHost recognition – a truly wonderful and powerful marketing tool for any business.”